We want you to be completely happy with your new purchase. If you don't love it, send it back, it's that easy! We will gladly accept return orders within 30 days of receiving your product for a refund under the following condition:

* Items must be in original condition, unworn, unwashed, NEW with tag (attached to items), returned in the original plastic bag packaging.
* Wholesale Orders & Final Sale Items are not eligible for return or exchange, except where the item is defective or incorrect.
* We reserve the right to reject returns sent or communicated beyond the return period limit, or items (and their packaging) which are not in their original condition.
* Any bundles or packs must be returned in full and under the above condition for a refund.
* Refund does not include the shipping costs.

If you need a return, please contact us via support@essenther.com.

Please don‘t return the product directly to the address on the package.

Please email us at support@essenther.com with your order number and the reason for return. We will respond to you within 2 business days with the return shipping address.

* Please note that our replies may occasionally be sent to your spam or junk folder. Kindly check there if you don’t see our response within 48 hours.

* Please follow our steps emailed to you to contain certain packaging information when return the item so we can successfully process your returns.

* The customer is responsible for the shipping costs of returning the product to us.

* Please allow 2-4 business days to process the return once it’s received. We will refund the price of the merchandise including any taxes you were charged upon receiving the return; the shipping costs is not included. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.

We are a comprehensive shopping site targeting the world, and we have specific return locations for some countries or regions.

So if you need a return, please email us at support@essenther.com to learn about the specific return steps.

Return address：Please contact customer service at support@essenther.com to get.

* For the following countries or regions, we have local return locations, please contact support@essenther.com to get the specific address: United States, Canada, United Kingdom, Australia, Germany.

* For other countries or regions, we currently do not have local return locations. Please email us at support@essenther.com, we will provide you with a better solution for return.

Our site does not offer an exchange policy, please submit a new order for your new items.

Please note that after initiating an order cancellation, there may be instances where the order is still processed and shipped due to timing discrepancies in our system updates and shipping allocation processes. Once an order has been shipped, it cannot be canceled.

 If your order is shipped despite your cancellation request, we recommend waiting to receive the package before initiating a return. Upon receiving the returned product, we will issue a full refund for the order amount.

Please ensure a safe delivery location for your order. ESSENTHER is not responsible for missing or stolen parcels. In the event your parcel is missing upon delivery, please contact the courier for proof of delivery as our shipping options allow delivery to a safe place. If proof of delivery is provided and you are still unable to locate your parcel, please email support@essenther.com for further assistance. Please know we cannot refund a missing but delivered parcels. If a replacement is offered, it will not be eligible to return for refund.

Pickup Responsibility Policy for Israel and Other Countries
All packages shipped to Israel, Germany, Spain, and other applicable countries must be picked up within the designated pickup period. If the package is not collected by the buyer within the specified timeframe, the responsibility for any delays, re-shipping costs, or package destruction will fall on the buyer. ESSENTHER is not liable for packages that are not retrieved in time.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the address on the package.

* Wholesale Orders & Final Sale Items are not eligible for return or exchange, except where the item is defective or incorrect.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We typically require 4 to 6 business days to process and inspection your returned package.

If you have not received your refund after this time frame, please contact our customer service team at support@essenther.com, and we will respond within 48 hours.

If your return has been completed, please send the return receipt and tracking number to our customer service email to help expedite the process. Thank you for your understanding and cooperation.

Final Sale Items: Items marked as Final Sale are heavily discounted clearance products.

1. Return Policy for Final Sale Items

Final Sale items are not eligible for return or exchange, except where the item is defective or incorrect.

Final Sale items cannot be returned or exchanged for reasons including (but not limited to):
• Change of mind
• Size or fit concerns
• Preference on fabric feel, thickness, or comfort
• Normal variation in fabric texture or feel
• Style suitability
• Colour differences due to lighting or screen display
• Minor loose threads that do not affect wear
• Damage resulting from wear, washing, or external factors after use
• Wrinkles, creases, or folds caused by packaging or shipping

 * Due to the high cost of international cross-border shipping and handling, we are unable to offer return services for these clearance items. If you prefer the option to return, please do not purchase Final Sale items.

2. How to report an issue

If you believe your item is defective or incorrect, please contact us at support@essenther.com within 30 days of delivery and provide clear photos or videos for assessment. Each case will be reviewed individually.
Your statutory rights are not affected.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to our return shipping address.
*Note: We now only have local return addresses in the United States, Canada, United Kingdom, Australia, and returns from other places need to be sent back to other locations.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Questions or concerns about a product? Any problem? Our customer care team is here to help. Contact us via Email and we'll be sure to get back to you as soon as possible.

Email us anytime at support@essenther.com ! If you contact us after business hours, we will get back to you the following business day.

About Email Delivery Issues on April.11th

A server malfunction caused emails sent to our customer support address (support@essenther.com) to be returned on Apr.11th. This issue has now been fully resolved.

If your email was bounced, kindly resend it to us. Our customer service is here to help you! We sincerely apologize for the inconvenience.